FAQ
We’ve compiled answers to the most common questions we receive to help make your shopping experience as smooth as possible. If you can’t find what you’re looking for, feel free to reach out to our customer service team.
How can I place an order?
Placing an order with Haute Select is simple:
- Browse our website and select the items you wish to purchase.
- Add them to your cart and proceed to checkout.
- Enter your shipping information, payment details, and review your order.
- Once you’ve confirmed everything, click "Place Order" to complete your purchase.
You’ll receive an order confirmation email with all the details.
Contact Us
If you have any inquiries or need assistance, our team is just a click away. You can reach us through the following methods:
- Email: support@Hauteselect.fr
We’re here to assist you with any questions or issues
Order Assistance
Track Your Order: If you're wondering where your order is, you can easily track it using the tracking number provided in your confirmation email. Simply enter your tracking number on ups.com/track page to get real-time updates.
Order Changes: If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate any changes, but please note that once an order is processed or shipped, we may not be able to make adjustments.
Returns & Exchanges
Your satisfaction is our priority. If you're not completely happy with your purchase, we offer a simple returns and exchanges policy:
Return Period: You can return any unworn, unused, and undamaged items within 30 days of receiving your order.
Exchanges: If you wish to exchange your item for a different size or color, we will assist you with the process.
Return Process: To initiate a return or exchange, please contact our customer service team with your order details. We'll provide you with a return label and further instructions.
For more information on Returns & Exchanges, please visit this page
Shipping Information
We ship worldwide via UPS, with different shipping rates based on the destination.
For international orders, customs fees or import duties may apply, which are the responsibility of the customer.
Shipping Times: Estimated delivery times depend on the shipping method selected. Once your order is dispatched, you’ll receive a confirmation email with tracking details
For more information on Shipping Information, please visit this page
Product Care
Each item may have specific care instructions, which can be found on the care tag inside the garment. As a general rule:
Hand wash or machine wash cold for delicate fabrics.
Air dry or tumble dry on a low setting.
Avoid harsh chemicals or bleach to preserve color and fabric quality.
If you need specific care instructions, feel free to contact our customer service team.
Do you offer gift cards?
Yes, we offer Haute Select Gift Card! It is available in various denominations and can be used on any product in our store. You can purchase a gift card directly on our website, and it can be delivered via email to the recipient.