Customer Service

At Haute Select, we are dedicated to providing our customers with an exceptional shopping experience. Our customer service team is here to assist you with any questions, concerns, or issues you may have, ensuring that your experience with us is smooth, enjoyable, and stress-free.

Contact Us

If you have any inquiries or need assistance, our team is just a click away. You can reach us through the following methods:

  • Email: support@Hauteselect.fr

Our customer service representatives are available Monday to Friday from 9:00 AM to 6:00 PM (EST). We aim to respond to all inquiries within 24 hours.

Order Assistance

  • Track Your Order: If you're wondering where your order is, you can easily track it using the tracking number provided in your confirmation email. Simply enter your tracking details on our "Track Your Order" page to get real-time updates.
  • Order Changes: If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate any changes, but please note that once an order is processed or shipped, we may not be able to make adjustments.

Returns & Exchanges

Your satisfaction is our priority. If you're not completely happy with your purchase, we offer a simple returns and exchanges policy:

  • Return Period: You can return any unworn, unused, and undamaged items within 30 days of receiving your order.
  • Exchanges: If you wish to exchange your item for a different size or color, we will assist you with the process.
  • Return Process: To initiate a return or exchange, please contact our customer service team with your order details. We'll provide you with a return label and further instructions.

Frequently Asked Questions (FAQs)

For your convenience, we’ve compiled a list of answers to our most frequently asked questions. Visit our FAQs page to find information on shipping, payment methods, product care, and more.

Shipping Information

We offer various shipping options to ensure that your order arrives promptly and securely:

  • Domestic Shipping: We offer standard and expedited shipping to locations within the United States.
  • International Shipping: We ship globally, with different shipping rates based on the destination.
  • Shipping Times: Estimated delivery times depend on the shipping method selected. Once your order is dispatched, you’ll receive a confirmation email with tracking details.

Product Care

To ensure your items stay in great condition, we provide product care instructions with each order. Please refer to the care tags on your garments for specific instructions on washing, drying, and storing your items.